Returns
Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return, your item must be:
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Unworn
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In its original condition
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In its original packaging
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Not marked as final sale
To start a return, email us at:
📩 hello@lenajewels.co
Please include your order number and the reason for the return.
Exchanges
We offer exchanges for the same item or a different item of equal value.
Exchanges are available within the U.S. for unworn and undamaged items.
To request an exchange, contact us at:
📩 hello@lenajewels.co
Warranty (6 Months)
All LÉNA jewelry includes a 6-month warranty covering:
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Tarnishing
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Fading
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Broken clasps
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Manufacturing defects
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Chain defects
Warranty does not cover:
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Lost items
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Scratches from normal wear
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Damage caused by misuse
To file a warranty claim, email your order number and photos to:
📩 hello@lenajewels.co
Return Shipping
Customers are responsible for return shipping costs unless:
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Item arrived damaged
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Wrong item was sent
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Warranty replacement is approved
We recommend using a trackable shipping method.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, notify us within 48 hours with photos.
We will replace the item immediately at no cost.
Email:
📩 hello@lenajewels.co
Processing Time
Once we receive your return, please allow:
3–5 business days for inspection and processing.
Refunds are issued to the original form of payment.
Questions?
We’re here to help.
Email us anytime at: