Shipping & Delivery
Shipping & Delivery
At LÉNA, we work hard to ensure your jewelry arrives quickly, safely, and beautifully packaged. Below you’ll find everything you need to know about how your order ships.
Processing Time
All orders are processed within:
1–2 business days
This includes order verification, quality inspection, and packaging.
Please note:
Processing times may be slightly longer during sales, holidays, or new collection launches.
U.S. Shipping
We currently offer:
Standard Shipping (3–6 business days)
Delivery time begins once your package has been shipped.
You will receive a tracking number via email as soon as your order ships.
International Shipping
Yes — we ship worldwide.
Delivery times vary by region, but most international orders arrive within:
7–14 business days
Customs or import fees (if any) are the buyer’s responsibility.
Tracking Your Order
Once your order ships, you will receive a tracking email.
You can also view tracking updates under:
Account → Order History
Shipping updates may take 24–48 hours to appear.
Wrong Address?
If you entered the wrong address during checkout, contact us within 12 hours at:
If your order has already shipped, we are unable to make changes.
Lost or Stolen Packages
LÉNA is not responsible for:
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Packages marked as “Delivered”
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Lost packages due to incorrect addresses
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Stolen packages
If your package is marked delivered but you did not receive it, we recommend:
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Checking with neighbors or your building
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Contacting your local USPS office with your tracking number
If USPS confirms an issue, email us and we will assist you.
Questions?
Our support team is always here to help.
Email us at: